Frequently Asked Questions

Easton Coach Company is a trusted passenger transportation provider with over 25 years of experience operating various motorcoach and transit services throughout Pennsylvania and New Jersey, based in the Lehigh Valley. Our experienced, professional, and courteous drivers are carefully selected and well-trained. In addition to qualified drivers, Easton Coach Company’s management team and operations staff comprise knowledgeable and dedicated individuals committed to safe operations and excellent customer service. Our sizeable, diverse fleet is meticulously maintained and carefully inspected. Easton Coach Company maintains an excellent reputation both locally and regionally and actively participates within the communities in which we operate.

Easton Coach Company offers luxury motorcoach and minibus charters, scheduled line-run services to several Pennsylvania and New Jersey casinos, and a variety of one-day trips to several popular regional attractions and destinations, perfect for single riders groups of any size.

Nearly 300,000 motorcoach passengers – including large groups, senior citizens, school and university groups, youth organizations, tour operators, and individual riders – choose Easton Coach Company each year for their motorcoach transportation needs. Easton Coach Company’s customer base is diverse in both age and interests, completing trips anywhere from one day to several weeks in duration, to numerous different locations for countless purposes, including leisure trips, corporate retreats and events, family reunions, weddings, and special celebrations and sporting or other events. We are headquartered in Pennsylvania’s Lehigh Valley; however, we provide transportation services throughout the United States and Canada.

Yes. Easton Coach Company provides motorcoach transportation services throughout the United States and Canada and can accommodate trips of any distance and duration, subject to availability.

Easton Coach Company’s DOT number is 1020738.

Easton Coach Company maintains the highest safety rating, as reported by the Department of Transportation. More information on our safety record is available by accessing the DOT’s Safety and Fitness Electronic Records (SAFER) System. Click www.safersys.org to view Easton Coach Company’s safety performance over 24 months.

Easton Coach Company carries $10 million in automobile and liability coverage on its motorcoaches – twice the amount required by the Department of Transportation.

Easton Coach Company boasts the sixth-largest fleet among the industry’s top 50 motorcoach carriers (METRO Magazine, 2011), with a vehicle count exceeding 400. This includes 350 paratransit vans and numerous vehicles, including luxury motor coaches and 21-passenger minibuses. Our motor coach charter fleet is the largest in the Lehigh Valley and features top-of-the-line motorcoaches expertly designed for safe, reliable, and comfortable travel.

Our motorcoach sales representatives are eager to hear from you. Contact us by phone at 1-800-WE-BUS-4-U (1-800-932-8748) X3, email us, or click here to submit your questions through our website. You can also visit our motorcoach sales office located at our Lehigh Valley headquarters (1200 Conroy Place, Easton, PA 18040) during regular business hours.

Our motorcoach sales office is open Monday through Friday from 8 a.m. to 5 p.m. Should you need to contact the motorcoach sales team outside of business hours for emergency or other purposes, Easton Coach Company’s 24/7 dispatch office, open 365 days each year, can be reached at 610-253-4055.

To request a motorcoach charter quote, call the motorcoach sales department at 1-800-WE-BUS-4-U (1-800-932-8748) x3, email us, or complete an online request form.

Typically, deposits are required for motorcoach charters unless otherwise negotiated within the contract. Please contact a motorcoach sales representative for different pricing and payment inquiries.

We require final payment for motorcoach charters two weeks before the date of departure.

We accept all forms of payment.

Yes. Immediately following completion of your booking, a motorcoach sales representative will send you a confirmation – and a receipt for your deposit transaction, if requested – by mail, email or fax, according to your preference.

Yes. Easton Coach Company operates a variety of one-day motorcoach trips perfect for single riders and groups alike. These trips include a one-day trip to Mohegan Sun every Tuesday with several area locations for pickup and other trips to special events, attractions, and destinations such as the Philadelphia International Flower Show.

Yes. Our motorcoach fleet includes a handicapped-accessible bus complete with a wheelchair lift and flexible seating arrangements to accommodate our passengers with special needs.

No, gratuities are not included in the cost of the charter.

Gratuities are discretionary, but common practice is usually between 10-20% of trip cost, or $2-$3 per person, per day.

Yes. Easton Coach Company frequently offers special discounts promotions. For details on current or upcoming deals, click here.

To make a reservation, call the motorcoach sales department at 1-800-WE-BUS-4-U (1-800-932-8748) x3, email us, or complete an online request form. You can also visit our motorcoach sales office located at our Lehigh Valley headquarters (1200 Conroy Place, Easton, PA 18040) during regular business hours.

Yes. We appreciate your consideration in keeping the vehicle clean and properly disposing of all trash.

Yes, alcohol is permitted on board motorcoaches; however, a security deposit is generally required. We would encourage you to enjoy responsibly.

Service animals are permissible onboard motorcoaches; however, all animals are prohibited.

No specific luggage restrictions exist; however, please contact the motorcoach sales department if you have particular concerns or questions about baggage.

Easton Coach Company offers full refunds for cancellations made at least 30 days before departure. We recognize that emergencies happen, and certain situations necessitate canceling a trip 30 days before departure. We are happy to discuss your specific situation with you and negotiate a partial refund depending on the circumstances. Please contact the motorcoach sales department for further information on cancellations.

There is no minimum passenger requirement to charter any of our vehicles. If you would like to charter a motorcoach but have a smaller group, the motorcoach sales team can help pair two or more small groups or market the trip to single riders to fill the vacancies on the motorcoach. This will help make travel more affordable. Please contact the motorcoach sales team if you are interested in this or have any questions regarding vehicle selection for your specific group charter.

Our motorcoaches can accommodate up to 57 passengers. Minibusses have a passenger capacity of 21, and trolleys can accommodate between 26-30 passengers. Wheelchair lift-equipped motorcoaches and trolleys are available.

The customer determines pickup and drop-off location(s); however, groups are responsible for obtaining permission to use their requested pickup spots.

Yes, all of our motorcoaches have onboard restrooms.

Our motorcoach fleet is outfitted with a host of modern amenities for maximum passenger comfort. Click here for a complete listing. To make specific requests regarding vehicle amenities or more information on our motorcoach fleet, please call the motorcoach sales department at 1-800-WE-BUS-4-U (1-800-932-8748) x3 email us, or click here to submit your questions through our website.

Yes. For our casino line run schedule, click here.

We offer several convenient pickup and drop-off points for our scheduled motorcoach trips – click here for details. Also, we can often accommodate groups’ requests to add the specific pickup and drop-off locations. Please get in touch with the motorcoach sales department for more information.

We can accept last-minute reservations according to availability but recommend that you make reservations as soon as you have finalized your trip details to ensure that we can accommodate your request.

We are more than happy to suggest travel locations, although we do not plan trips out for our customers. We will assist with any questions in the arranging of your transportation. Please contact the motorcoach sales department, and we’ll get started!

We are open 365 days a year and can accommodate your requests according to availability.